Griffpatch Shipping Policy

At Griffpatch, we want to make sure you know exactly how shipping works when you order from the Griffpatch Store. This policy explains how long shipping takes, where we deliver, how to track your order, and what happens if something goes wrong.

We’ve written this in simple, clear language so that everyone—including kids and parents—can understand it. Even though it’s easy to read, it is still a legally strong policy, which means it protects both you and us.

If you ever have any questions, you can contact us at [email protected].

1. Where Do We Ship?

We ship to most countries worldwide! However, there are some places where shipping is limited or unavailable due to shipping restrictions or high costs.

If you’re not sure whether we can deliver to your country, check at checkout or email us before placing your order.

2. How Long Does Shipping Take?

Since every item is custom-made just for you, it takes a little longer than buying something from a regular store.

Processing Time

Before we ship your order, we need time to print, package, and prepare it. This usually takes:

2 to 7 business days for clothing and accessories.

3 to 5 business days for stickers, mugs, and smaller items.

Once your order is ready, it is sent to the shipping carrier for delivery.

Shipping Time

The time it takes for your package to reach you depends on where you live. Here’s an estimate:

United States: 5 to 12 business days

United Kingdom: 4 to 10 business days

Europe: 5 to 15 business days

Canada & Australia: 7 to 20 business days

Other Countries: 10 to 30 business days

Please note that business days do not include weekends or public holidays.

3. How Much Does Shipping Cost?

Shipping costs are calculated at checkout based on your location and the items in your order. We try to keep shipping fees as low as possible, but larger orders may cost more due to weight and package size.

Occasionally, we may offer free shipping promotions—so keep an eye out!

4. How Can I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to check your package’s progress at any time.

If your tracking information isn’t updating, don’t worry! Sometimes it takes a few days for the system to catch up.

5. What If My Package Is Delayed?

Shipping times are estimates, and sometimes delays happen due to:

Weather conditions (storms, snow, etc.).

Customs processing (especially for international orders).Busy holiday seasons (like Christmas).

If your package is significantly delayed, please contact us, and we’ll do our best to help!

6. What If My Package Is Lost or Stolen?

Once your order leaves our warehouse, it is in the hands of the shipping carrier (like Royal Mail, USPS, FedEx, or DHL). Unfortunately, we cannot control what happens after that.

If your package is marked as delivered but you didn’t receive it, check with your local post office or neighbors.If your package is lost in transit, contact us, and we will try to help, but we cannot guarantee replacements or refunds for lost or stolen packages.

To reduce the risk of lost packages, always double-check your shipping address before placing an order!

7. What If I Entered the Wrong Shipping Address?

🚨 Warning: If you provide an incorrect or incomplete address, we cannot issue a refund or replacement.

If you realize you made a mistake before your order is shipped, contact us as soon as possible so we can try to fix it.If your order has already shipped, we cannot change the address. You may need to contact the shipping carrier to see if they can reroute the package.If your order gets returned to us due to an incorrect address, you will need to pay for reshipping to the correct address.

Unclaimed packages are donated to charity after 30 days.

8. Customs Fees & Import Taxes

If you are ordering from outside the United Kingdom, your package may go through customs, and your country might charge import fees or taxes.

These fees are not included in the price of your order, and we do not control them. You are responsible for paying any customs duties or taxes required by your country.

If you refuse to pay the customs fees, your package may be returned to us or destroyed. We cannot issue refunds for packages refused due to unpaid customs charges.

9. Can I Cancel My Order After It’s Placed?

Since our products are custom-made on demand, once an order goes into production, it cannot be canceled or changed.

If you need to cancel, contact us immediately. If production hasn’t started yet, we may be able to cancel your order, but we cannot guarantee it.

10. What Happens If My Order Arrives Damaged?

If your item arrives damaged, don’t worry—we’ll fix it!

Here’s what you need to do:

Take clear photos of the damaged item.

Take a photo of the packaging (if it looks damaged).

Email us within 7 days of receiving your order at [email protected] with your photos and order number.

If we confirm the damage, we will either:

✅ Send you a replacement at no extra cost, or

✅ Issue a refund if we cannot replace the item.

We always work to make things right!

11. Need Help? Contact Us!

We’re here to help with any shipping questions or concerns. Just send us an email at:

📧 Email: [email protected]

We do our best to respond as quickly as possible.