At Griffpatch, we care about your privacy. Whether you are learning with us at Griffpatch Academy, shopping for cool merchandise at the Griffpatch Store, or just exploring our website at Griffpatch.co.uk , we want to make sure you know exactly what happens with your personal information.
This privacy policy is written in plain and simple language so that everyone—including children and parents—can understand it. Even though we’re making it easy to read, it is still a legally strong document that protects both you and us.
If you ever have any questions, feel free to email us at [email protected].
When you use a website, some information is collected to help it work properly. That’s normal! But it’s important that you know what we collect, why we collect it, and how we keep it safe.
There are different privacy laws around the world that help keep your information private and secure. We make sure to follow the strictest ones, including:
The GDPR (General Data Protection Regulation), which applies in the UK and Europe.
COPPA (Children’s Online Privacy Protection Act), which protects kids under 13 in the United States.
The CCPA (California Consumer Privacy Act), which gives extra rights to people in California.
PIPEDA (Personal Information Protection and Electronic Documents Act), which is used in Canada.
No matter where you live, we follow the best privacy rules to keep your information safe and secure.
To make Griffpatch websites work properly, we sometimes ask for information. The kind of information we collect depends on what you do on our websites.
If you sign up, make a purchase, or contact us, we may ask for:
Your name (or a username, if you prefer not to use your real name).Your email address (or your parent's email if you’re under 16).Your shipping address (only if you're buying something from our store).Your payment details (but don’t worry, we never store your full card details).Any messages you send us, like if you need help with your order or account.
We only ask for the minimum amount of information needed to provide our services.
When you visit Griffpatch.co.uk, Griffpatch Academy, or the Griffpatch Store, some information is collected automatically. This helps us keep things running smoothly and securely. This information includes:
The device you’re using, like a computer, phone, or tablet.
The type of browser you’re using, such as Chrome, Safari, or Edge.
Your IP address, which is like an internet "home address" that helps us protect the website.
How you interact with our website, like which pages you visit and how long you stay.
This data helps us understand how people use our site so we can make it better and safer.
Cookies are tiny files stored on your device that help websites remember things about you. For example, cookies help us:
Keep you logged into your account. Remember what’s in your shopping cart. Make our websites load faster and smoother.
You can turn off cookies in your browser settings, but this might make some things (like staying logged in) stop working properly.
We only use your information to help you use our services. Here’s how we use it:
To let you access Griffpatch Academy and join our learning community.
To process and ship your orders if you buy something from the Griffpatch Store.
To send you important updates, like order confirmations or changes to your account.
To improve our websites and fix any technical issues.
To prevent fraud and keep our website secure.
We never sell your information to anyone, and we don’t use it for spam or annoying ads.
If you’re under 16, you must have a parent or guardian create your account for you. This is because privacy laws protect children from having their personal information collected without permission.
We take children’s privacy very seriously and make sure that:
We do not collect more information than needed.We ask children NOT to share personal details publicly.Parents can ask us to delete their child’s data at any time.
If we find that a child under 16 has signed up without permission, we will delete the account to protect their privacy.
We use strong security measures to keep your data safe, including:
Encryption, which scrambles your data so that only authorized systems can read it.
Secure payment processing, so we never store your full card details.
Limited access, so only trusted staff can see customer information.
Even though we work hard to protect your data, no system is 100% hack-proof. If there is ever a security issue, we will let you know immediately and fix the problem as quickly as possible.
Depending on where you live, you (or your parent) have rights over your personal data. These rights include:
Seeing what data we have about you.
Asking us to fix incorrect data.
Requesting that we delete your data if you don’t want us to keep it.
Saying no to marketing emails (though we don’t send many of those anyway!).
If you’d like to make a privacy request, email us at [email protected], and we’ll help you as quickly as possible.
Sometimes, we link to other websites, like Scratch, YouTube, or shipping carriers. These websites have their own privacy policies, which means we aren’t responsible for how they handle your data.
Before sharing personal details on another website, check their privacy policy first.
We update this Privacy Policy whenever necessary to follow new laws and improve security. If we make big changes, we will try to let you know.
By continuing to use Griffpatch Academy, Griffpatch Store, or Griffpatch.co.uk after we update the policy, you accept the new version.
If you have any questions, concerns, or privacy requests, please contact us:
📧 Email: [email protected]
We are happy to help and will respond as soon as we can!