Griffpatch Refund and Returns Policy

At Griffpatch, we want you to feel happy and confident when using our services or buying from our store. We understand that sometimes things don’t go as planned, so this policy explains when refunds and returns are available and how they work.

We’ve written this in simple and friendly language, so everyone—including children and parents—can understand it. Even though we’re making it easy to read, this is still a legally strong policy that protects both you and us.

If you have any questions, you can always email us at [email protected].

1. Refunds for Griffpatch Academy

Can I Get a Refund for My Academy Membership?

Since Griffpatch Academy is a digital learning platform, once you sign up, you immediately get access to all the learning materials, courses, and community features. This means we do not offer refunds on memberships.

Here’s why:

Our academy is a digital service, and once you’ve logged in, you’ve already received the value of what you paid for.

We provide clear information before you sign up, so you know what to expect.

Memberships renew automatically unless you cancel before the next billing date.

What If I Forget to Cancel?

If you don’t want to continue your membership, you must cancel before the next payment date. Unfortunately, we cannot issue refunds for forgotten cancellations, but you will still have full access to your membership until the end of the billing period.

If you have any problems canceling, just send us an email, and we’ll be happy to help!

2. Refunds & Returns for Griffpatch Store

Buying a physical product is a little different from signing up for the Academy. Since all of our store items are custom-made just for you, we can only offer refunds or replacements in certain cases.

Can I Return an Item?

We do not accept returns or exchanges if:

You changed your mind after placing an order.

You ordered the wrong size or color.

You typed in the wrong delivery address.

The item has been used, washed, or altered.

Since each product is printed on demand, we cannot resell returned items, which is why we ask customers to double-check all order details before confirming.

What If My Item Arrives Damaged or Incorrect?

If your item arrives damaged or with a serious printing mistake, don’t worry—we’ll fix it!

Here’s what you need to do:

Take clear photos of the item showing the problem.Take a photo of the packaging (if relevant).Email us within 7 days of receiving your order at [email protected] with your photos and order number.

Once we check everything, we will either:

✅ Send you a replacement item at no extra cost, OR

✅ Issue a full refund if we cannot replace the item.

We always work to make things right when a mistake happens!

3. Important Sizing & Ordering Information

Choosing the Right Size

Since our clothing is handcrafted after printing, there may be slight variations in size of up to 1 inch. This is normal and not considered a defect.

💡 Tip: If you’re unsure about sizing or are between sizes, we recommend sizing up to ensure a better fit!

Wrong Address or Unclaimed Orders

🚨 Warning: If you enter the wrong shipping address and your order is returned to us, we cannot refund the purchase. Instead, you will need to pay for reshipping costs once we receive your corrected address.

If the package is not claimed and gets returned, it will be donated to charity after 30 days, and we will not be able to refund or reship it.

4. How Refunds Are Processed

If a refund is approved, here’s what happens next:

Refunds are sent to the same payment method you used when you made the purchase.

It usually takes 5-10 business days for the refund to appear, depending on your bank or payment provider.

We will email you when the refund has been processed.

If you don’t see the refund after 10 business days, check with your bank or payment provider first. If you still have trouble, reach out to us, and we’ll help!

5. Need Help? Contact Us!

We’re here to make sure you have the best experience possible. If you have any questions about refunds, returns, or anything else, just send us an email at:

📧 [email protected]

We’ll do our best to help as quickly as possible!