Griffpatch Refund and Returns Policy

At Griffpatch, we want you to feel happy and confident when using our services or buying from our store. We understand that sometimes things don’t go as planned, so this policy explains when refunds and returns are available and how they work.

We’ve written this in simple and friendly language, so everyone—including children and parents—can understand it. Even though we’re making it easy to read, this is still a legally strong policy that protects both you and us.

If you have any questions, you can always email us at [email protected].

1. Refunds for Griffpatch Academy

Can I Get a Refund for My Academy Membership?

We understand that sometimes things don’t work out as expected, which is why we offer a 14-day no-questions-asked refund policy for new memberships. If you decide Griffpatch Academy isn’t for you, simply email us within 14 days of your initial purchase, and we’ll provide a full refund.

Why Only 14 Days?

Our academy is a digital learning platform. Upon signing up, you gain instant access to our full library of courses, materials, and community features.The 14-day window allows you to explore the academy risk-free while protecting the value of our digital content and community resources.

Important Notes:

Refunds are available only for first-time memberships. Renewals and recurring payments arenon-refundable. No refunds are provided after the 14-day period.Memberships renew automatically unless you cancel before your next billing date.

What If I Forget to Cancel?

If you don’t wish to continue, please cancel before your next payment date to avoid charges. Unfortunately, we can’t refund forgotten cancellations, but you’ll retain full access until the end of your billing cycle. Need help? Just send us an email - we’re happy to assist with any questions or cancellation issues!

2. Refunds & Returns for Griffpatch Store

Buying a physical product is a little different from signing up for the Academy. Since all of our store items are custom-made just for you, we can only offer refunds or replacements in certain cases.

Can I Return an Item?

We do not accept returns or exchanges if:

You changed your mind after placing an order.

You ordered the wrong size or color.

You typed in the wrong delivery address.

The item has been used, washed, or altered.

Since each product is printed on demand, we cannot resell returned items, which is why we ask customers to double-check all order details before confirming.

What If My Item Arrives Damaged or Incorrect?

If your item arrives damaged or with a serious printing mistake, don’t worry—we’ll fix it!

Here’s what you need to do:

Take clear photos of the item showing the problem.Take a photo of the packaging (if relevant).Email us within 7 days of receiving your order at [email protected] with your photos and order number.

Once we check everything, we will either:

✅ Send you a replacement item at no extra cost, OR

✅ Issue a full refund if we cannot replace the item.

We always work to make things right when a mistake happens!

3. Important Sizing & Ordering Information

Choosing the Right Size

Since our clothing is handcrafted after printing, there may be slight variations in size of up to 1 inch. This is normal and not considered a defect.

💡 Tip: If you’re unsure about sizing or are between sizes, we recommend sizing up to ensure a better fit!

Wrong Address or Unclaimed Orders

🚨 Warning: If you enter the wrong shipping address and your order is returned to us, we cannot refund the purchase. Instead, you will need to pay for reshipping costs once we receive your corrected address.

If the package is not claimed and gets returned, it will be donated to charity after 30 days, and we will not be able to refund or reship it.

4. How Refunds Are Processed

If a refund is approved, here’s what happens next:

Refunds are sent to the same payment method you used when you made the purchase.

It usually takes 5-10 business days for the refund to appear, depending on your bank or payment provider.

We will email you when the refund has been processed.

If you don’t see the refund after 10 business days, check with your bank or payment provider first. If you still have trouble, reach out to us, and we’ll help!

5. Need Help? Contact Us!

We’re here to make sure you have the best experience possible. If you have any questions about refunds, returns, or anything else, just send us an email at:

📧 [email protected]

We’ll do our best to help as quickly as possible!